Overview

1. We have a Self Return and Reverse Pick up policy. In order to return the product you will have to pack the item/s in the original condition received and handover to the courier assigned for collection, once you select the products to return on our Return panel.

2. Items are eligible for return if they are being returned within 2 days of delivery and fulfill any of the following conditions :

  – Item was delivered to you in a damaged / defective condition.

  – Item was not as per the image displayed on the website.

3. All items must be returned in their original condition, with price tags intact, original accessories and in the original packaging as delivered to you.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Late or missing refunds

A refund will take place within 7-8 working days for online payment. If payment is made via Cash On Delivery – Please share the correct tracking details with our customer care once the product is returned. Also, please share account/UPI details including Name on Account, Bank Name, Branch, IFSC Code, Account Number used for NEFT Transaction. Once these details are received the refund process will be initiated.

If you’ve done all of this and you still have not received your refund yet, please contact us at {support@adiyajewls.com}

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We have self exchange facility under >MY ACCOUNT >MY ORDERS >RETURN PRODUCT

Shipping returns

We have self return facility under >MY ACCOUNT >MY ORDERS >RETURN PRODUCT

Please make sure, you have proper tags, unused products. We accept return request only for manufacturing defects item

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {support@adiyajewls.com} for questions related to refunds and returns.